Accessories | Paloma Store

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FaQ - Frequently Asked Questions

The consumer is entitled to withdraw from the concluded contract, without any penalty, within 14 (fourteen) calendar days from delivery of the product or, in the case of purchasing multiple products delivered separately with a single order, from when the last product was delivered (the counting of days is calculated from the same day of receipt).

The following cannot be returned:

Costumes;
Accessories;
Items purchased during sales periods, Black Friday and discounts of up to 49%.

In case 3. a discount code will be issued (valid for 1 year) equal to the value paid for the returned goods, net of shipping costs.

To exercise the right of withdrawal, the buyer must send an email to customerservice@palomastore.it indicating:

Name and surname;
Order number;
Email address used;
Goods to be returned;
Reason for return.

Once the request is accepted (within 2/3 working days), the Seller will provide the address to which to send the return. Once the address has been received, the Consumer must ship the goods within a maximum of 72 hours. The return must reach the Seller's headquarters no later than 10 working days from receipt of the shipping address by email (returns received with a longer delay, even if shipped within the indicated times, will not be accepted).
Inside the package, the Consumer, in addition to the goods to be returned, must include the completed form downloadable from the following link:
Download the return form
Shipping costs are non-refundable, only the value of the items will be refunded.

If an order that has benefited from free shipping is returned in its entirety, the amount paid by the Seller for shipping, equal to €3.90, will be retained.

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Domed Hoop Earrings

2 colors

Domed Hoop Earrings

2 colors

Bracciale in Resina Rosa

Bracciale in Resina Irregular Nero

Bracciale in Resina Irregular Ambra

Bracciale in Resina Irregular Avorio

Set 3 Bracciali Nero

Set 3 Bracciali Avorio

Set 3 Bracciali Bianco

Multi-strand Choker

2 colors

Cintura a Catena Regolabile

Orecchini a Bottone

Orecchini Oval Maxi

Orecchini Vertigo

Orecchini Stella Marina

Triangles Necklace

2 colors

FaQ - Frequently Asked Questions

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2 colors

2 colors

2 colors

2 colors

FaQ - Frequently Asked Questions

Not sure where to start?
Try these collections: