Marking rules

Cash on delivery is available among the payment methods at checkout.

To use the pay-on-delivery service and to discourage improper behaviour, it is essential that you read and accept the conditions below:

1. Once the order is confirmed, you can cancel it at any time until it is shipped.
2. Once shipped, the order can only be cancelled by paying the shipping costs (outbound, storage and return).
3. By choosing cash on delivery, the buyer is committed to collecting and paying for the goods; the parcel cannot be refused for any reason.
4. At the time of purchase, the buyer must provide a correct and valid delivery address.
5. The buyer must write their name on the doorbell; if that is not possible, they must indicate, in addition to their own name, the name shown on the doorbell (e.g. Francesca Rossi c/o Giovanni Verdi).
6. If there is no doorbell or it is not working, you must let us know so that we can inform the courier.
7. The courier is not required to phone before delivery.
8. The courier has no specific delivery times and it is not possible to choose a precise time, so someone must be at home to receive the parcel; cash on delivery is not recommended if you cannot stay at home.
9. The courier makes two delivery attempts; the buyer must be available to collect the parcel by the second attempt. If the parcel is held at the depot because the recipient was absent, it will be considered refused.
10. The courier's movements are tracked by GPS and the courier reports exactly what they do (excuses such as "the courier never came" are not accepted).
11. Our orders are dispatched within 24/48 working hours; delays in delivery or courier errors are possible (though rare), but such delays are not grounds for refusing the parcel.
12. Failed delivery due to refusal, incorrect address or the customer being unreachable results in the shipping costs (outbound, storage and return) being charged to the customer, for a minimum of €30.00.
13. If the costs are not paid, we will proceed with forced recovery of the amounts, with additional expenses, and with a report to the authorities for fraudulent insolvency (Art. 641 of the Italian Criminal Code), punishable by up to 2 years' imprisonment and a fine of €516.

By confirming the order you declare that you have read and accepted these conditions without reservation.