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FaQ - Frequently Asked Questions

The consumer is entitled to withdraw from the concluded contract, without any penalty, within 14 (fourteen) calendar days from delivery of the product or, in the case of purchasing multiple products delivered separately with a single order, from when the last product was delivered (the counting of days is calculated from the same day of receipt).

The following cannot be returned:

Costumes;
Accessories;
Items purchased during sales periods, Black Friday and discounts of up to 49%.

In case 3. a discount code will be issued (valid for 1 year) equal to the value paid for the returned goods, net of shipping costs.

To exercise the right of withdrawal, the buyer must send an email to customerservice@palomastore.it indicating:

Name and surname;
Order number;
Email address used;
Goods to be returned;
Reason for return.

Once the request is accepted (within 2/3 working days), the Seller will provide the address to which to send the return. Once the address has been received, the Consumer must ship the goods within a maximum of 72 hours. The return must reach the Seller's headquarters no later than 10 working days from receipt of the shipping address by email (returns received with a longer delay, even if shipped within the indicated times, will not be accepted).
Inside the package, the Consumer, in addition to the goods to be returned, must include the completed form downloadable from the following link:
Download the return form
Shipping costs are non-refundable, only the value of the items will be refunded.

If an order that has benefited from free shipping is returned in its entirety, the amount paid by the Seller for shipping, equal to €3.90, will be retained.

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Sinner Black Pinstriped Jacket and Trousers Set

Grey Navel Jacket and Trousers Set

Red Navel Jacket and Trousers Set

Completo Gilet e Pantalone Rachel Bianco

Completo Tuta Bomber e Pantalone Shayla Nero

Coord Set Top e Gonna Kenya

Coordinato Camicia e Shorts con Bordi a Contrasto Beige

Coordinato Camicia e Shorts con Bordi a Contrasto Bianco

Coordinato Camicia e Shorts con Bordi a Contrasto Nero

Coordinato Camicia e Shorts con Bordi a Contrasto Rosso

Coordinated Denim Guay Pink

Coordinato in Lino Vibes Nero

Coordinato T-Shirt e Pantalone Waves Marrone

Coordinato Top e Gonna con Applicazioni Bianco

Coordinato Top e Gonna con Applicazioni Nero

Coordinato Top e Gonna Santorini

FaQ - Frequently Asked Questions

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FaQ - Frequently Asked Questions

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