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EXPRESS shipping at €3.90 and free from €69

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FaQ - Frequently Asked Questions

The consumer is entitled to withdraw from the concluded contract, without any penalty, within 14 (fourteen) calendar days from delivery of the product or, in the case of purchasing multiple products delivered separately with a single order, from when the last product was delivered (the counting of days is calculated from the same day of receipt).

The following cannot be returned:

Costumes;
Accessories;
Items purchased during sales periods, Black Friday and discounts of up to 49%.

In case 3. a discount code will be issued (valid for 1 year) equal to the value paid for the returned goods, net of shipping costs.

To exercise the right of withdrawal, the buyer must send an email to customerservice@palomastore.it indicating:

Name and surname;
Order number;
Email address used;
Goods to be returned;
Reason for return.

Once the request is accepted (within 2/3 working days), the Seller will provide the address to which to send the return. Once the address has been received, the Consumer must ship the goods within a maximum of 72 hours. The return must reach the Seller's headquarters no later than 10 working days from receipt of the shipping address by email (returns received with a longer delay, even if shipped within the indicated times, will not be accepted).
Inside the package, the Consumer, in addition to the goods to be returned, must include the completed form downloadable from the following link:
Download the return form
Shipping costs are non-refundable, only the value of the items will be refunded.

If an order that has benefited from free shipping is returned in its entirety, the amount paid by the Seller for shipping, equal to €3.90, will be retained.

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Maglia Monospalla Rouches Rosa

Isabel Black High Neck Sweater

Black-Beige Striped Oversized Sweater

Lilac Off Shoulder Sweater

Maxi Cardigan Traforato Nero

Mini Abito con Lacci Messy Bianco

Mini Dress Namibia Blue

Crystal Hoop Earrings

Twisted Hoop Earrings

Sphere and Pearl Hoop Earrings

Heart Earrings with Zirconia

Baguette Earrings

Baguette Earrings with White Pendant

Pearl and Heart Hoop Earrings

Rhinestone waterfall earrings

Orecchini Cerchi Fused

FaQ - Frequently Asked Questions

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FaQ - Frequently Asked Questions

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