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EXPRESS shipping at €3.90 and free from €69

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FaQ - Frequently Asked Questions

The consumer is entitled to withdraw from the concluded contract, without any penalty, within 14 (fourteen) calendar days from delivery of the product or, in the case of purchasing multiple products delivered separately with a single order, from when the last product was delivered (the counting of days is calculated from the same day of receipt).

The following cannot be returned:

Costumes;
Accessories;
Items purchased during sales periods, Black Friday and discounts of up to 49%.

In case 3. a discount code will be issued (valid for 1 year) equal to the value paid for the returned goods, net of shipping costs.

To exercise the right of withdrawal, the buyer must send an email to customerservice@palomastore.it indicating:

Name and surname;
Order number;
Email address used;
Goods to be returned;
Reason for return.

Once the request is accepted (within 2/3 working days), the Seller will provide the address to which to send the return. Once the address has been received, the Consumer must ship the goods within a maximum of 72 hours. The return must reach the Seller's headquarters no later than 10 working days from receipt of the shipping address by email (returns received with a longer delay, even if shipped within the indicated times, will not be accepted).
Inside the package, the Consumer, in addition to the goods to be returned, must include the completed form downloadable from the following link:
Download the return form
Shipping costs are non-refundable, only the value of the items will be refunded.

If an order that has benefited from free shipping is returned in its entirety, the amount paid by the Seller for shipping, equal to €3.90, will be retained.

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Camicia con Nodo in Tessuto Morbido Crema

Gonna in Suede con Tasche Camel

Camicia con Nodo in Tessuto Morbido Nera

Jeans Wide Leg Eclipse Bianco

Pelliccia Ampia con Cappuccio Chamonix Tortora

Cappello Trapuntato con Frontino Rosa Cipria

Cappello Teddy con Frontino Nero

Pelliccia Ampia con Cappuccio Chamonix Marrone

Pelliccia con Collo Ampio Mont Blanc Tortora

Beige Ribbed Balaclava

Cappello Newsboy Crema

Pelliccia con Cappuccio Cortina Miele

Pelliccia con Cappuccio Cortina Marrone

Beige Ribbed Balaclava

Giacca Corta Trapuntata con Inserti in Velluto Verde

Giacca Corta Trapuntata con Inserti in Velluto Nera

FaQ - Frequently Asked Questions

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FaQ - Frequently Asked Questions

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